Question 1

How do I book?

Accepted Answer

First, fill out our “Reservation Inquiry Form” to tell us a little about your event. We want to make sure your event date is available.  Once your Inquiry Form is received, you will be notified if the date is available and a detailed invoice will be sent.  Your event date is not secured until the $50 non-refundable deposit is paid.

Question 2

Do you require a deposit at the time of booking?

Accepted Answer

Yes, to secure your event date we require a $50 deposit. The remaining balance is due 72 hours prior to your scheduled event date.  Deposits are non-refundable, but if your plans change you have the option to reschedule and we can apply the deposit towards a different date within a full calendar year as long as notification is made 72 hours prior to your event.  Details

Question 3

What happens if there is bad weather in the forecast after I've booked a rental?

Accepted Answer

Weather can be unpredictable. In the case that the weather forecast is questionable, we provide you with the option to reschedule within 24 hours prior to your event.  This 24-hour policy only applies to weather related circumstances; our 72 hour policy stands for any other cancellations. Please keep in mind that all deposits are non-refundable, so it is important that you reschedule in a timely manner.  If we deliver and set up, and it then rains, there will be no raincheck, refund, or discount. We will not set up in the rain or in conditions where wind speeds are 20 mph or higher for your safety and the safety of others. Details

Question 4

What areas do you service? Does your price include delivery?

Accepted Answer

We deliver within a 20 mile radius the Steele Creek area.  We may be able to accommodate a further distance for a delivery charge. If you believe your event may be outside of our 20 mile radius, please contact us and we will let you know what the travel fee would be for your location.   There is an installation and delivery charge. The installation and delivery charge is 20% of the subtotal of the purchase.  All purchases are subject to NC sales tax.

Question 5

What is the age limit of your rentals?

Accepted Answer

We recommend children ages 2-8 use our equipment.

Question 6

How long can I rent the equipment?

Accepted Answer

Our rentals include up to 4 hours of equipment use. We will deliver the equipment approximately 1-2 hours prior to the start time and we will pick up the equipment 4 hours after your start time. You have the option to purchase additional hours.

Question 7

Where can I place my rental?

Accepted Answer

We can set up on grass, turf, asphalt, concrete, and pavers or inside a venue or home. If using outdoors we require an area that is dry, flat and level,  and free from debris such as sticks, animal waste, toys, etc. We cannot under any circumstances set up on uneven grounds, rocks, gravel, mud, or dirt.

Question 8

Can I add my own balloon garland, fringe, vinyl decals, or any other decorative items to the inflatables?

Accepted Answer

Bitty Bounce CLT is more than happy to customize your rental. We offer balloon garlands as add-on services for an additional cost. If you would like to use your own decor, it must be installed by Bitty Bounce CLT for a fee of $75. Applying your own custom decor is strictly prohibited as it may cause irreparable damage resulting in a repair or replacement fee.

Stickers, vinyl, command strips, tape, scissors, string, or any other potentially damaging items must not be on, or near, the inflatables unless installed by Bitty Bounce CLT or a preferred vendor. Lights can not be added as this is a fire hazard.